Frequently Asked questions

LASH SUPPLIES:

  • For health and safety reasons, all lash supplies and merchandise are final sale. We are unable to accept returns or exchanges.

  • Orders are typically packed the same day they're placed, and we usually offer same-day or next-day pickup.

  • Once you receive your pickup confirmation email, please read it carefully. Before arriving, text the phone number provided in your email to arrange a pickup time. This ensures someone is available at the studio to meet you.

  • Shipping rates are calculated at checkout based on the size and weight of your order, along with your location.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • If your order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery with photos so we can make it right.

Frequently Asked questions

SERVICES:

  • Yes! A $20 non-refundable deposit is required to secure all appointments. Your deposit will be applied toward your service total.

  • We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Deposits are non-refundable and will be forfeited for late cancellations or no-shows.

  • Please let us know as soon as possible. Clients arriving more than 15 minutes late may need to reschedule, and the deposit will be forfeited.

  • Yes! You're welcome to bring one guest. For the comfort and safety of all clients, guests are welcome to wait in our waiting area but are not permitted inside the service room.

  • Yes! We do offer fills from another lash artist for an additional $15, as these appointments require extra time. Please note that if there isn't enough healthy lash retention, a full set may be recommended instead.

  • Please arrive with clean lashes, free of mascara, makeup, and oils. This helps ensure the best possible retention and results.

  • Your satisfaction is important to us. If you have any concerns about your service, please reach out within 48 hours of your appointment so we can review the issue and help find a solution.